Escalar um problema

POST https://api.typesafe.ai/v1/systemone

{
  "state": "Hi — following up on my last two emails. The invoice for March still hasn't been approved and my team can't start the next phase until it clears. I know everyone is slammed, but this is now three wee…",
  "model": "jev-latest",
  "questions": {
    "intent": {
      "type": "choice",
      "instructions": "What is the sender primarily trying to do?",
      "criteria": {
        "Ask a question": "Wants information back, nothing else",
        "Make a request": "Wants the reader to take an action",
        "Escalate a problem": "Raising something that has already gone wrong or stalled",
        "Share an update": "Informational; no action expected from the reader",
        "Sell something": "Pitching a product, service, or meeting",
        "Socialise": "Small talk, thanks, congratulations, no business content"
      }
    },
    "urgency": {
      "type": "score",
      "instructions": "How soon does the sender need a response?",
      "criteria": [
        "No deadline at all",
        "Whenever convenient",
        "Within a few days",
        "Today",
        "Right now — everything is blocked"
      ]
    },
    "tone": {
      "type": "choice",
      "instructions": "What tone is the message written in?",
      "criteria": {
        "Warm": "Friendly, appreciative, personal",
        "Neutral": "Plain and professional, no emotional colour",
        "Direct": "Terse and businesslike, but not hostile",
        "Strained": "Politeness holding back visible frustration",
        "Hostile": "Openly angry, accusatory, or insulting"
      }
    },
    "frustration": {
      "type": "score",
      "instructions": "How frustrated does the sender sound?",
      "criteria": [
        "Completely relaxed",
        "Mildly impatient",
        "Clearly frustrated",
        "Angry",
        "At the end of their patience"
      ]
    },
    "clarity": {
      "type": "score",
      "instructions": "How clearly does the message state what it wants?",
      "criteria": [
        "No discernible ask",
        "The ask is buried or vague",
        "The ask is stated but needs interpretation",
        "The ask is explicit",
        "The ask is explicit, scoped, and has a deadline"
      ]
    },
    "needs_reply": {
      "type": "noul",
      "instructions": "Does this message require a reply?",
      "criteria": {
        "true": "The sender is waiting on a response from the reader",
        "false": "Purely informational, or explicitly says no reply is needed"
      }
    },
    "has_deadline": {
      "type": "noul",
      "instructions": "Does the message name a specific deadline, date, or time window?"
    },
    "passive_aggressive": {
      "type": "noul",
      "instructions": "Is this message passive-aggressive?",
      "criteria": {
        "true": "Polite on the surface but carrying reproach, sarcasm, or a pointed reminder",
        "false": "Says what it means, whether warmly or bluntly"
      }
    },
    "escalation_risk": {
      "type": "score",
      "instructions": "If nobody replies today, how likely is this to escalate?",
      "criteria": [
        "It will simply be forgotten",
        "They may follow up once more",
        "They will chase persistently",
        "They will loop in a manager",
        "They will escalate publicly or churn"
      ]
    }
  }
}