評論解碼

2 顆星 — 問題不小

是什麼驅動的:客服 · 會推薦:多半不是

一則使用者評論真正在告訴你什麼。

Jev 讀到的 state

你好——接着我前两封邮件再跟进一下。三月的发票还没批下来,我的团队在它结清之前没法开始下一阶段。我知道大家都忙翻了,但这已经比我们在 SOW 里约定的日期晚了三周。有人能告诉我卡在哪一环吗?需要的话我可以把采购单再发一遍。

9
問題
1
次請求
235 毫秒
往返耗時
878
輸入 token
US$0.000037
費用
jev-1.13.0
模型

領銜的幾則解讀

暗含星等

Score

文字本身撐得住的星等,與它給出的任何數字無關。

87%
1.03 滿分 4 · 2 顆星 — 問題不小

是什麼驅動的

Choice

這個評價實際掛在哪個面向上。

39%
客服 佔 49%,共 6 個選項
49% 客服

會推薦

Noul

他們會不會叫朋友買。

多半不是
答案為「是」的機率
18%
擲硬幣

同一次請求裡的其餘部分

讀起來真實

Noul

親身細節對抗泛泛的讚美。

偏向否
答案為「是」的機率
34%
擲硬幣

可挽回

Noul

一次好的回應能不能把這個客戶拉回來。

多半是
答案為「是」的機率
79%
擲硬幣

細節

Score

產品團隊能據以行動的東西有多少。

52%
2.71 滿分 4 · 好幾個具體問題

情緒強度

Score

不論哪個方向,感受有多強烈。

88%
1.92 滿分 4 · 明顯在意

提到競品

Noul

文字裡有一處比較。

幾乎肯定不是
答案為「是」的機率
1%
擲硬幣

值得回覆

Noul

哪些地方公開回應是划算的。

多半不是
答案為「是」的機率
18%
擲硬幣

分享這則解讀

拿到連結的人都看得到,而且會出現在「瀏覽」裡。

發到 X
產生這則結果的確切請求

POST https://api.typesafe.ai/v1/systemone

{
  "state": "你好——接着我前两封邮件再跟进一下。三月的发票还没批下来,我的团队在它结清之前没法开始下一阶段。我知道大家都忙翻了,但这已经比我们在 SOW 里约定的日期晚了三周。有人能告诉我卡在哪一环吗?需要的话我可以把采购单再发一遍。",
  "model": "jev-latest",
  "questions": {
    "implied_rating": {
      "type": "score",
      "instructions": "What star rating does this review text imply?",
      "criteria": [
        "1 star — would warn others off",
        "2 stars — significant problems",
        "3 stars — mixed, real caveats",
        "4 stars — good with minor gripes",
        "5 stars — unreserved recommendation"
      ]
    },
    "driving_aspect": {
      "type": "choice",
      "instructions": "Which aspect most drives this reviewer’s verdict?",
      "criteria": {
        "Build quality": "Materials, durability, physical feel",
        "Software": "Apps, firmware, bugs, updates",
        "Value": "Price relative to what you get",
        "Support": "The experience of getting help",
        "Delivery": "Shipping, packaging, fulfilment",
        "Performance": "Speed, battery, accuracy, capacity"
      }
    },
    "is_authentic": {
      "type": "noul",
      "instructions": "Does this read as a genuine first-hand review?",
      "criteria": {
        "true": "Specific lived detail an actual owner would know",
        "false": "Generic, templated, or promotional in a way real users are not"
      }
    },
    "would_recommend": {
      "type": "noul",
      "instructions": "Would this reviewer recommend the product to a friend?"
    },
    "is_recoverable": {
      "type": "noul",
      "instructions": "Could a good response from the company turn this reviewer around?",
      "criteria": {
        "true": "The complaint is fixable and the reviewer is open to it",
        "false": "They are gone, or the problem is fundamental to the product"
      }
    },
    "detail_level": {
      "type": "score",
      "instructions": "How much actionable detail does this review contain?",
      "criteria": [
        "None — pure reaction",
        "A vague direction",
        "One concrete issue",
        "Several concrete issues",
        "A reproducible account a team could work from"
      ]
    },
    "emotional_intensity": {
      "type": "score",
      "instructions": "How emotionally intense is this review?",
      "criteria": [
        "Flat and factual",
        "Mild feeling",
        "Clearly invested",
        "Strong feeling",
        "Extreme — love or fury"
      ]
    },
    "mentions_competitor": {
      "type": "noul",
      "instructions": "Does the review compare the product to a competitor or alternative?"
    },
    "should_respond": {
      "type": "noul",
      "instructions": "Should the company publicly respond to this review?"
    }
  }
}

把 Jev 指向你自己的文字

九個型別化答案,一次請求,大約半秒。挑一個鏡頭,或者自己寫問題。