2 顆星 — 問題不小
是什麼驅動的:客服 · 會推薦:多半不是
一則使用者評論真正在告訴你什麼。
是什麼驅動的:客服 · 會推薦:多半不是
一則使用者評論真正在告訴你什麼。
你好——接着我前两封邮件再跟进一下。三月的发票还没批下来,我的团队在它结清之前没法开始下一阶段。我知道大家都忙翻了,但这已经比我们在 SOW 里约定的日期晚了三周。有人能告诉我卡在哪一环吗?需要的话我可以把采购单再发一遍。
文字本身撐得住的星等,與它給出的任何數字無關。
這個評價實際掛在哪個面向上。
他們會不會叫朋友買。
親身細節對抗泛泛的讚美。
一次好的回應能不能把這個客戶拉回來。
產品團隊能據以行動的東西有多少。
不論哪個方向,感受有多強烈。
文字裡有一處比較。
哪些地方公開回應是划算的。
拿到連結的人都看得到,而且會出現在「瀏覽」裡。
POST https://api.typesafe.ai/v1/systemone
{
"state": "你好——接着我前两封邮件再跟进一下。三月的发票还没批下来,我的团队在它结清之前没法开始下一阶段。我知道大家都忙翻了,但这已经比我们在 SOW 里约定的日期晚了三周。有人能告诉我卡在哪一环吗?需要的话我可以把采购单再发一遍。",
"model": "jev-latest",
"questions": {
"implied_rating": {
"type": "score",
"instructions": "What star rating does this review text imply?",
"criteria": [
"1 star — would warn others off",
"2 stars — significant problems",
"3 stars — mixed, real caveats",
"4 stars — good with minor gripes",
"5 stars — unreserved recommendation"
]
},
"driving_aspect": {
"type": "choice",
"instructions": "Which aspect most drives this reviewer’s verdict?",
"criteria": {
"Build quality": "Materials, durability, physical feel",
"Software": "Apps, firmware, bugs, updates",
"Value": "Price relative to what you get",
"Support": "The experience of getting help",
"Delivery": "Shipping, packaging, fulfilment",
"Performance": "Speed, battery, accuracy, capacity"
}
},
"is_authentic": {
"type": "noul",
"instructions": "Does this read as a genuine first-hand review?",
"criteria": {
"true": "Specific lived detail an actual owner would know",
"false": "Generic, templated, or promotional in a way real users are not"
}
},
"would_recommend": {
"type": "noul",
"instructions": "Would this reviewer recommend the product to a friend?"
},
"is_recoverable": {
"type": "noul",
"instructions": "Could a good response from the company turn this reviewer around?",
"criteria": {
"true": "The complaint is fixable and the reviewer is open to it",
"false": "They are gone, or the problem is fundamental to the product"
}
},
"detail_level": {
"type": "score",
"instructions": "How much actionable detail does this review contain?",
"criteria": [
"None — pure reaction",
"A vague direction",
"One concrete issue",
"Several concrete issues",
"A reproducible account a team could work from"
]
},
"emotional_intensity": {
"type": "score",
"instructions": "How emotionally intense is this review?",
"criteria": [
"Flat and factual",
"Mild feeling",
"Clearly invested",
"Strong feeling",
"Extreme — love or fury"
]
},
"mentions_competitor": {
"type": "noul",
"instructions": "Does the review compare the product to a competitor or alternative?"
},
"should_respond": {
"type": "noul",
"instructions": "Should the company publicly respond to this review?"
}
}
}