帳務

POST https://api.typesafe.ai/v1/systemone

{
  "state": "主题：周二起打款一直失败 从周二早上开始，我们每一笔打款都带着 PAYOUT_DECLINED 错误被退回来。我们这边什么都没改——还是用了两年的同一个银行账户。我已经提了两张工单，两次拿到的都是自动回复。我们有外包人员还没拿到钱。如果今天解决不了，我们下周一就转去 Stripe，而我并不想这样。",
  "model": "jev-latest",
  "questions": {
    "queue": {
      "type": "choice",
      "instructions": "Which team should own this ticket?",
      "criteria": {
        "Billing": "Payments, payouts, invoices, refunds, plan changes",
        "Technical": "Bugs, outages, API errors, integrations",
        "Account": "Login, permissions, seats, data export, deletion",
        "Sales": "Pricing, upgrades, contracts, new business",
        "Abuse": "Fraud, spam, policy violations, security reports"
      }
    },
    "priority": {
      "type": "score",
      "instructions": "How urgent is this ticket?",
      "criteria": [
        "P4 — cosmetic or informational",
        "P3 — inconvenient, has a workaround",
        "P2 — an important workflow is broken",
        "P1 — the customer is blocked from core work",
        "P0 — money or data is actively being lost"
      ]
    },
    "churn_risk": {
      "type": "score",
      "instructions": "How close is this customer to cancelling?",
      "criteria": [
        "No sign of leaving",
        "Annoyed but not looking",
        "Comparing alternatives",
        "Naming a specific competitor or deadline",
        "Actively migrating away"
      ]
    },
    "frustration": {
      "type": "score",
      "instructions": "How frustrated is the customer?",
      "criteria": [
        "Calm",
        "Mildly annoyed",
        "Frustrated",
        "Angry",
        "Furious"
      ]
    },
    "is_bug": {
      "type": "noul",
      "instructions": "Is the customer reporting a defect in the product?",
      "criteria": {
        "true": "Something in the product is behaving incorrectly",
        "false": "A question, a request, or user error"
      }
    },
    "is_repeat": {
      "type": "noul",
      "instructions": "Has this customer already contacted support about this issue?"
    },
    "money_at_stake": {
      "type": "noul",
      "instructions": "Is money blocked, lost, or in dispute in this ticket?"
    },
    "needs_human": {
      "type": "noul",
      "instructions": "Would an automated reply make this situation worse?",
      "criteria": {
        "true": "The customer needs a person to take ownership",
        "false": "A good macro or help-centre link would genuinely resolve it"
      }
    },
    "sentiment_toward_product": {
      "type": "score",
      "instructions": "How does the customer feel about the product overall?",
      "criteria": [
        "Hostile",
        "Disappointed",
        "Neutral",
        "Positive",
        "Enthusiastic"
      ]
    }
  }
}