2 звезды — серьёзные проблемы

POST https://api.typesafe.ai/v1/systemone

{
  "state": "你好——接着我前两封邮件再跟进一下。三月的发票还没批下来，我的团队在它结清之前没法开始下一阶段。我知道大家都忙翻了，但这已经比我们在 SOW 里约定的日期晚了三周。有人能告诉我卡在哪一环吗？需要的话我可以把采购单再发一遍。",
  "model": "jev-latest",
  "questions": {
    "implied_rating": {
      "type": "score",
      "instructions": "What star rating does this review text imply?",
      "criteria": [
        "1 star — would warn others off",
        "2 stars — significant problems",
        "3 stars — mixed, real caveats",
        "4 stars — good with minor gripes",
        "5 stars — unreserved recommendation"
      ]
    },
    "driving_aspect": {
      "type": "choice",
      "instructions": "Which aspect most drives this reviewer’s verdict?",
      "criteria": {
        "Build quality": "Materials, durability, physical feel",
        "Software": "Apps, firmware, bugs, updates",
        "Value": "Price relative to what you get",
        "Support": "The experience of getting help",
        "Delivery": "Shipping, packaging, fulfilment",
        "Performance": "Speed, battery, accuracy, capacity"
      }
    },
    "is_authentic": {
      "type": "noul",
      "instructions": "Does this read as a genuine first-hand review?",
      "criteria": {
        "true": "Specific lived detail an actual owner would know",
        "false": "Generic, templated, or promotional in a way real users are not"
      }
    },
    "would_recommend": {
      "type": "noul",
      "instructions": "Would this reviewer recommend the product to a friend?"
    },
    "is_recoverable": {
      "type": "noul",
      "instructions": "Could a good response from the company turn this reviewer around?",
      "criteria": {
        "true": "The complaint is fixable and the reviewer is open to it",
        "false": "They are gone, or the problem is fundamental to the product"
      }
    },
    "detail_level": {
      "type": "score",
      "instructions": "How much actionable detail does this review contain?",
      "criteria": [
        "None — pure reaction",
        "A vague direction",
        "One concrete issue",
        "Several concrete issues",
        "A reproducible account a team could work from"
      ]
    },
    "emotional_intensity": {
      "type": "score",
      "instructions": "How emotionally intense is this review?",
      "criteria": [
        "Flat and factual",
        "Mild feeling",
        "Clearly invested",
        "Strong feeling",
        "Extreme — love or fury"
      ]
    },
    "mentions_competitor": {
      "type": "noul",
      "instructions": "Does the review compare the product to a competitor or alternative?"
    },
    "should_respond": {
      "type": "noul",
      "instructions": "Should the company publicly respond to this review?"
    }
  }
}