2 stars — significant problems

What drove it: Support · Would recommend: Probably not

What a customer review is really telling you.

The state Jev read

你好——接着我前两封邮件再跟进一下。三月的发票还没批下来,我的团队在它结清之前没法开始下一阶段。我知道大家都忙翻了,但这已经比我们在 SOW 里约定的日期晚了三周。有人能告诉我卡在哪一环吗?需要的话我可以把采购单再发一遍。

9
questions
1
request
235 ms
round trip
878
input tokens
$0.000037
cost
jev-1.13.0
model

The headline reads

Implied rating

Score

The star rating the text supports, independent of any number given.

87%
high
1.03 of 4 · 2 stars — significant problems

What drove it

Choice

The aspect the rating actually hangs on.

39%
low
Support at 49%, from 6 options
49% Support

Would recommend

Noul

Whether they would tell a friend to buy it.

Probably not
Probability the answer is yes
18%
No Coin flip Yes

Everything else in the same request

Reads as authentic

Noul

Lived detail versus generic praise.

Leaning no
Probability the answer is yes
34%
No Coin flip Yes

Recoverable

Noul

Whether a good response would flip this customer.

Probably
Probability the answer is yes
79%
No Coin flip Yes

Detail

Score

How much a product team could act on.

52%
medium
2.71 of 4 · Several concrete issues

Emotional intensity

Score

How strongly they feel, in either direction.

88%
high
1.92 of 4 · Clearly invested

Mentions a competitor

Noul

A comparison in the text.

Almost certainly not
Probability the answer is yes
1%
No Coin flip Yes

Worth replying to

Noul

Where a public response would pay off.

Probably not
Probability the answer is yes
18%
No Coin flip Yes

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The exact request that produced this

POST https://api.typesafe.ai/v1/systemone

{
  "state": "你好——接着我前两封邮件再跟进一下。三月的发票还没批下来,我的团队在它结清之前没法开始下一阶段。我知道大家都忙翻了,但这已经比我们在 SOW 里约定的日期晚了三周。有人能告诉我卡在哪一环吗?需要的话我可以把采购单再发一遍。",
  "model": "jev-latest",
  "questions": {
    "implied_rating": {
      "type": "score",
      "instructions": "What star rating does this review text imply?",
      "criteria": [
        "1 star — would warn others off",
        "2 stars — significant problems",
        "3 stars — mixed, real caveats",
        "4 stars — good with minor gripes",
        "5 stars — unreserved recommendation"
      ]
    },
    "driving_aspect": {
      "type": "choice",
      "instructions": "Which aspect most drives this reviewer’s verdict?",
      "criteria": {
        "Build quality": "Materials, durability, physical feel",
        "Software": "Apps, firmware, bugs, updates",
        "Value": "Price relative to what you get",
        "Support": "The experience of getting help",
        "Delivery": "Shipping, packaging, fulfilment",
        "Performance": "Speed, battery, accuracy, capacity"
      }
    },
    "is_authentic": {
      "type": "noul",
      "instructions": "Does this read as a genuine first-hand review?",
      "criteria": {
        "true": "Specific lived detail an actual owner would know",
        "false": "Generic, templated, or promotional in a way real users are not"
      }
    },
    "would_recommend": {
      "type": "noul",
      "instructions": "Would this reviewer recommend the product to a friend?"
    },
    "is_recoverable": {
      "type": "noul",
      "instructions": "Could a good response from the company turn this reviewer around?",
      "criteria": {
        "true": "The complaint is fixable and the reviewer is open to it",
        "false": "They are gone, or the problem is fundamental to the product"
      }
    },
    "detail_level": {
      "type": "score",
      "instructions": "How much actionable detail does this review contain?",
      "criteria": [
        "None — pure reaction",
        "A vague direction",
        "One concrete issue",
        "Several concrete issues",
        "A reproducible account a team could work from"
      ]
    },
    "emotional_intensity": {
      "type": "score",
      "instructions": "How emotionally intense is this review?",
      "criteria": [
        "Flat and factual",
        "Mild feeling",
        "Clearly invested",
        "Strong feeling",
        "Extreme — love or fury"
      ]
    },
    "mentions_competitor": {
      "type": "noul",
      "instructions": "Does the review compare the product to a competitor or alternative?"
    },
    "should_respond": {
      "type": "noul",
      "instructions": "Should the company publicly respond to this review?"
    }
  }
}

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