進捗を共有する
緊急度:期限はまったくない · トーン:温かい
このメッセージは、実際にあなたに何を求めていますか?
緊急度:期限はまったくない · トーン:温かい
このメッセージは、実際にあなたに何を求めていますか?
Dear Valued Customer You may now view or download the latest monthly e-Statement for your deposit account. Simply log in to OCBC app > Tap "More" at the bottom navigation bar > Documents - Statements & Letters > View documents. For assistance at any time, please call us at 1800 363 3333 (or +65 6363 3333 overseas). Thank you for banking with us. We look forward to serving you again. Yours sincerely Digital Business Global Consumer Financial Services OCBC
送り手が実際に片付けたいこと。
送り手がどれくらい早く返答を必要としているか。
このメッセージが書かれている語調。
送り手にどれだけ我慢が残っているか。
読み手が聞き返さずに動けるかどうか。
黙っていると問題になるかどうか。
具体的な日付や期間が出ているか。
表面の丁寧さの下にある棘。
放置した場合、頭越しに上がる可能性。
リンクを知っている人は誰でも見られ、「探す」にも表示されます。
POST https://api.typesafe.ai/v1/systemone
{
"state": "Dear Valued Customer You may now view or download the latest monthly e-Statement for your deposit account. Simply log in to OCBC app > Tap \"More\" at the bottom navigation bar > Documents - Statements…",
"model": "jev-latest",
"questions": {
"intent": {
"type": "choice",
"instructions": "What is the sender primarily trying to do?",
"criteria": {
"Ask a question": "Wants information back, nothing else",
"Make a request": "Wants the reader to take an action",
"Escalate a problem": "Raising something that has already gone wrong or stalled",
"Share an update": "Informational; no action expected from the reader",
"Sell something": "Pitching a product, service, or meeting",
"Socialise": "Small talk, thanks, congratulations, no business content"
}
},
"urgency": {
"type": "score",
"instructions": "How soon does the sender need a response?",
"criteria": [
"No deadline at all",
"Whenever convenient",
"Within a few days",
"Today",
"Right now — everything is blocked"
]
},
"tone": {
"type": "choice",
"instructions": "What tone is the message written in?",
"criteria": {
"Warm": "Friendly, appreciative, personal",
"Neutral": "Plain and professional, no emotional colour",
"Direct": "Terse and businesslike, but not hostile",
"Strained": "Politeness holding back visible frustration",
"Hostile": "Openly angry, accusatory, or insulting"
}
},
"frustration": {
"type": "score",
"instructions": "How frustrated does the sender sound?",
"criteria": [
"Completely relaxed",
"Mildly impatient",
"Clearly frustrated",
"Angry",
"At the end of their patience"
]
},
"clarity": {
"type": "score",
"instructions": "How clearly does the message state what it wants?",
"criteria": [
"No discernible ask",
"The ask is buried or vague",
"The ask is stated but needs interpretation",
"The ask is explicit",
"The ask is explicit, scoped, and has a deadline"
]
},
"needs_reply": {
"type": "noul",
"instructions": "Does this message require a reply?",
"criteria": {
"true": "The sender is waiting on a response from the reader",
"false": "Purely informational, or explicitly says no reply is needed"
}
},
"has_deadline": {
"type": "noul",
"instructions": "Does the message name a specific deadline, date, or time window?"
},
"passive_aggressive": {
"type": "noul",
"instructions": "Is this message passive-aggressive?",
"criteria": {
"true": "Polite on the surface but carrying reproach, sarcasm, or a pointed reminder",
"false": "Says what it means, whether warmly or bluntly"
}
},
"escalation_risk": {
"type": "score",
"instructions": "If nobody replies today, how likely is this to escalate?",
"criteria": [
"It will simply be forgotten",
"They may follow up once more",
"They will chase persistently",
"They will loop in a manager",
"They will escalate publicly or churn"
]
}
}
}