Ein Problem eskalieren

POST https://api.typesafe.ai/v1/systemone

{
  "state": "Hi — following up on my last two emails. The invoice for March still has not been approved and my team cannot start the next phase until it clears. This is now three weeks past the date we agreed in…",
  "model": "jev-latest",
  "questions": {
    "intent": {
      "type": "choice",
      "instructions": "What is the sender primarily trying to do?",
      "criteria": {
        "Ask a question": "Wants information back, nothing else",
        "Make a request": "Wants the reader to take an action",
        "Escalate a problem": "Raising something that has already gone wrong or stalled",
        "Share an update": "Informational; no action expected from the reader",
        "Sell something": "Pitching a product, service, or meeting",
        "Socialise": "Small talk, thanks, congratulations, no business content"
      }
    },
    "urgency": {
      "type": "score",
      "instructions": "How soon does the sender need a response?",
      "criteria": [
        "No deadline at all",
        "Whenever convenient",
        "Within a few days",
        "Today",
        "Right now — everything is blocked"
      ]
    },
    "tone": {
      "type": "choice",
      "instructions": "What tone is the message written in?",
      "criteria": {
        "Warm": "Friendly, appreciative, personal",
        "Neutral": "Plain and professional, no emotional colour",
        "Direct": "Terse and businesslike, but not hostile",
        "Strained": "Politeness holding back visible frustration",
        "Hostile": "Openly angry, accusatory, or insulting"
      }
    },
    "frustration": {
      "type": "score",
      "instructions": "How frustrated does the sender sound?",
      "criteria": [
        "Completely relaxed",
        "Mildly impatient",
        "Clearly frustrated",
        "Angry",
        "At the end of their patience"
      ]
    },
    "clarity": {
      "type": "score",
      "instructions": "How clearly does the message state what it wants?",
      "criteria": [
        "No discernible ask",
        "The ask is buried or vague",
        "The ask is stated but needs interpretation",
        "The ask is explicit",
        "The ask is explicit, scoped, and has a deadline"
      ]
    },
    "needs_reply": {
      "type": "noul",
      "instructions": "Does this message require a reply?",
      "criteria": {
        "true": "The sender is waiting on a response from the reader",
        "false": "Purely informational, or explicitly says no reply is needed"
      }
    },
    "has_deadline": {
      "type": "noul",
      "instructions": "Does the message name a specific deadline, date, or time window?"
    },
    "passive_aggressive": {
      "type": "noul",
      "instructions": "Is this message passive-aggressive?",
      "criteria": {
        "true": "Polite on the surface but carrying reproach, sarcasm, or a pointed reminder",
        "false": "Says what it means, whether warmly or bluntly"
      }
    },
    "escalation_risk": {
      "type": "score",
      "instructions": "If nobody replies today, how likely is this to escalate?",
      "criteria": [
        "It will simply be forgotten",
        "They may follow up once more",
        "They will chase persistently",
        "They will loop in a manager",
        "They will escalate publicly or churn"
      ]
    }
  }
}